Frequently Asked Questions
These are the most common questions we receive from sellers.
If you have any other query, please feel free to Complete our simple enquiry form and we will contact you within 24 hours.
- What is cgcauctions
- How does cgc auctions charge for its service?
- Are your rates different for business customers?
- Why do items start at 99p?
- What is your Start Price fee?
- What items can I sell?
- What happens to the items I leave with you?
- What happens if my item is damaged while in your possession?
- Who pays for postage and packing?
- What if the high bidder doesn't pay for my item?
- When will I receive payment?
- What is the cgc auctions for Charity programme?
- What is cgc auctions policy on counterfeit goods?
What is cgc auctions?
cgc auctions are a UK Registered eBay Trading Assistant. Our business is assisting individuals, companies, charities and schools by selling their unwanted or excess items on eBay.
Items for sale are either delivered to our Southampton drop-off store, or we collect from their home, office or storage location. We then take care of the entire eBay sales process, such as item description, photography, listing, enquiry handling and delivery, finally sending a cheque to you, the Seller, for 70% of the final sale amount.
How does CGC auctions charge for its service?
Our fees are taken from the final sale price, so you never have to pay us upfront and we don’t charge you anything if your item does not sell, unless you have chosen a Start Price.
If the item sells you get 70% of the final sale price. If the item sells for less than £30, we take £10 or the final sale price, whichever is lower. This covers our processing costs, including all eBay and PayPal fees.
Are your rates different for business customers?
Yes. Following a successful test period, where we assess the sales potential of your stock, as a business you may be entitled to get up to three-quarters of the final sale price (as opposed to 70%).
Our standard business fee is one quarter of the final sale price (minimum fee £10). So, if the item sells for £40 or less, our fee is £10 or the final sale price, whichever is less.
In addition;
- You never have to pay anything upfront
- No Sale - No Fee
If your item doesn't sell the first time from a 99p start price we will re-list it again completely free of charge. Either way, if your item doesn't sell, you don't pay a thing. - We pay all eBay and PayPal fees from our
fee
For more information check out our Business services.
Why do items start at 99p?
Items we accept generally sell well on eBay. We recommend our customers to start the auction at 99p pence to encourage early bidding and broader participation, which often results in a higher final sale price.
Although we strive for the highest sale price, please note that we are legally required to accept the highest bid an item receives; we cannot return it to you if it sells for less than you think it is worth.
Therefore, for high-value or unusual items we recommend setting a Start Price.
What is your Start Price fee?
By default we list all items at a start price of 99p. However, for high-value or unusual items you could set a start price of £30 or more. If the item sells, you get 70% of the final sale price.
If the item doesn't sell, and we don't hear from you within 7 days after the listing ends, we will re-list the item once at a reduced start price of 99p. If you do not wish to have the item re-listed at a 99p start price, we charge our minimum fee of £10.
What items can I sell?
We will sell anything worth £30 or more that is allowed on eBay, such as designer and vintage clothes, shoes and accessories, mobile phones and car kits, iPods and MP3 players, digital cameras and lenses, PDAs and laptops, PCs, Apple Macs, printers and servers, designer and antique watches and jewellery, guitars, pianos and saxophones, collectible toys, games and baby strollers, branded china and porcelain, designer and antique furniture, cars and motorbikes, holiday apartments and greenhouses and much, much more!
We are happy to evaluate whatever item you wish to drop-off. If we believe the item is worth more than £30 we can usually sell it for you. Check out Items that Sell for more details.
What happens to the items I leave with auctionPeople?
Once we have received your stuff, this is what happens;
- Evaluate your item(s)
- Test to make sure they work
- Check branded goods are genuine
- Research important details
- Write a professional listing
- Take quality photographs
- Place item in most appropriate eBay category
- Start the auction at the best time
- Send you an email with a link to your live auction
- Answer questions from bidders
- Send you an email when your item sells or is re-listed
- Collect payment from buyer
- Pack item carefully
- Ship item to the buyer
- Handle any returns
- Send you a cheque with a statement of item sales
What happens if my item is damaged while in your possession?
We will take every precaution to ensure your items are safely stored while with us. Afterall, this is in everyone's interest. However, in the unlikely event that your item should be lost, damaged or stolen we will compensate you. For the purpose of compensation value, prior to an auction being concluded the value of each item shall be the higher of its Start Price and Reserve Price. After the conclusion of an auction, it will be the higher of its Start Price and the highest bona fide bid. Check out our Terms & Conditions for more details.
Who pays for postage and packing?
All postage and packing costs are charged extra to the final sale price of your item, and paid in full by the winning bidder.
What if the winning bidder doesn't pay for my item?
If the winning bidder doesn't pay for the item within seven (7) days, we reserve the option to revoke the auction and file a Non-Payer Dispute alert.
Either way, the offer to purchase would be given to the second highest bidder. The fee will be calculated from the second highest bid, or the item will be re-listed without charge to you (if the second bidder declines).
When will I receive payment for the items you have sold for me?
We will send out your cheque and a statement of sales usually within 5-7 weeks of your item selling.
We only ship out items to buyers after their payment has cleared, and provide them with an opportunity within 7 days to make any possible claims (perhaps if an item is not as described). After that period, and assuming there is no dispute with the buyer, or if we have had to re-list your item for any reason, we then pay you for each item.
We never intentionally delay any payments, and attempt to have these to you as soon as possible.
What is the cgc auctions for Charity programme?
Any items not sold and not collected by their owners will be Donated to charity, To support such causes as NSPCC, Childrens Research Fund & oxfam.
What is your policy on counterfeit goods?
We will never knowingly sell any counterfeit goods.
We make every effort to test and identify counterfeit goods and have an excellent track record of spotting them as they come through our processing facility. We take many precautions, including opening and examining all incoming packages, even when delivered new in a box.
We will reject all questionable products and work with the supplying vendor to identify the source of counterfeit goods. We will not do business with suppliers that knowingly deal in counterfeit goods.
